Contact Us

Thank you for visiting Wellcira.

If you have questions about our products, your order, shipping, returns, payments, or other matters related to our website, you can contact our customer support team using the information below.

We aim to provide clear and helpful support throughout your shopping experience.

Customer Support

For general inquiries, product-related questions, or assistance with an existing order, please contact:

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 7025 7646

When contacting us about an order, please include relevant order information so we can better understand your request.

What We Can Help With

Our customer support team can assist with matters including:

• Product information
• Order questions
• Shipping and delivery information
• Return and refund inquiries
• Payment-related questions
• Website and account assistance
• General customer service inquiries

For product-specific questions, please review the relevant product page before contacting us, as many details such as available options, dimensions, materials, and product descriptions may already be provided there.

Order-Related Inquiries

If your inquiry relates to an existing order, please provide your order number and the email address used when placing the order.

This helps us locate the relevant order information and provide more accurate assistance.

Please avoid sending unnecessary payment information or sensitive financial details by email.

Shipping Questions

Shipping information, including order processing times, estimated delivery periods, and applicable shipping charges, is available in our Shipping Policy.

If you have a question about a specific shipment, please include your order information when contacting us.

Returns and Refunds

For return or refund questions, please review our Return & Refund Policy before contacting customer support.

If assistance is required, contact us by email and provide the relevant order details and a brief explanation of your request.

Please do not send products to the company business address unless specifically instructed by customer support.

Business Information

BRAND: Wellcira

LEGAL COMPANY NAME: KAYLE INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Weng Suyu

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 7025 7646

WEBSITE: wellcira.com

BUSINESS ADDRESS: ROOM 204C, 2/F, SHIU FAT INDUSTRIAL BUILDING, 139-141 WAI YIP STREET, KWUN TONG, KL, HONG KONG

General Assistance

Wellcira is committed to maintaining a straightforward shopping experience and clear communication with our customers.

If you need assistance with something not covered above, please contact us at [email protected] and provide enough information for us to understand your inquiry.