Return & Refund Policy

At Wellcira, we want customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains the general conditions for requesting a return, refund, cancellation, or assistance with an order.

Return Period

Eligible items may generally be requested for return within 30 days of delivery.

To help us review your request, please contact our customer support team before sending any item back.

Return requests submitted outside the applicable return period may not be accepted.

Return Eligibility

To be eligible for a return, an item should generally:

• Be in its original condition
• Be unused or only handled as reasonably necessary to inspect the product
• Include the original packaging where available
• Include the original accessories or components supplied with the product
• Not show damage caused after delivery through misuse, improper handling, or ordinary wear

The condition of the returned item may be reviewed before a refund is approved.

How to Request a Return

To request a return, contact us at:

CUSTOMER SUPPORT EMAIL: [email protected]

Please include:

• Your order number
• The email address used for the order
• The product involved
• The reason for the return
• Relevant photos or information where appropriate

Our customer support team will provide the applicable return instructions after reviewing the request.

Please do not send a product to our business address unless specifically instructed by customer support.

Damaged or Incorrect Items

If your order arrives damaged, contains an incorrect item, or appears to be missing part of the order, please contact us after receiving the package.

Where appropriate, please provide photos of:

• The product received
• The packaging
• Any visible damage
• The shipping label or other relevant order information

We will review the information provided and determine the appropriate resolution based on the circumstances.

Return Shipping

Responsibility for return shipping may depend on the reason for the return and the circumstances of the order.

If a return is approved, our customer support team will provide information about the applicable return process.

Customers should follow the provided return instructions to help ensure the return can be properly identified and processed.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the refund status.

Approved refunds are generally issued to the original payment method used for the order.

After a refund has been processed, it may take approximately 5–10 business days for the funds to appear, depending on the payment provider, bank, or card issuer.

Processing times after a refund is issued are outside Wellcira's direct control.

Original Shipping Charges

Original shipping charges may not always be refundable.

Whether shipping charges are included in a refund may depend on the reason for the return, the order circumstances, and the applicable resolution.

Exchanges

Where an exchange is appropriate and available, please contact customer support before returning the original item.

Product availability may change, so a specific replacement option cannot always be guaranteed.

If an exchange cannot be arranged, another suitable resolution may be offered where applicable.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We may be able to cancel an order if it has not yet progressed too far through the order processing or fulfillment process.

Once an order has been prepared for shipment or shipped, cancellation may no longer be possible. In that case, the applicable return process may need to be followed after delivery.

Non-Returnable Situations

A return may be declined where:

• The return period has expired
• The item has been used beyond reasonable inspection
• The item has been damaged after delivery
• Important parts or accessories are missing
• The returned item cannot be identified with the relevant order
• The return does not follow the instructions provided by customer support

Other circumstances may also be reviewed depending on the product and the nature of the request.

Refund for Unavailable or Cancelled Orders

If an order or item cannot be fulfilled and is cancelled by us, any applicable amount already paid for the cancelled item will be refunded to the original payment method.

Customers will be informed when relevant.

Business Information

BRAND: Wellcira

LEGAL COMPANY NAME: KAYLE INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Weng Suyu

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 7025 7646

WEBSITE: wellcira.com

BUSINESS ADDRESS: ROOM 204C, 2/F, SHIU FAT INDUSTRIAL BUILDING, 139-141 WAI YIP STREET, KWUN TONG, KL, HONG KONG

Contact Us

For questions about returns, refunds, cancellations, or an existing order, please contact:

Email: [email protected]

Please provide the relevant order information so we can review your request and assist accordingly.