Shipping policy

Shipping Policy

At Wellcira, we aim to provide a clear and straightforward shipping process for every order placed through wellcira.com.

This Shipping Policy explains our general order processing times, estimated delivery periods, shipping charges, tracking information, and other matters related to the delivery of your order.

Order Processing

Orders are generally processed after payment has been successfully confirmed.

Processing Time:
1–3 business days

During this period, orders are prepared and processed before being transferred to the applicable shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

Processing time is separate from the estimated shipping time.

Estimated Shipping Time

After an order has been shipped, the estimated delivery period is generally:

7–15 business days

Delivery times are estimates and may vary depending on factors such as:

Delivery destination
Shipping carrier operations
Transportation conditions
Customs processing where applicable
Local delivery procedures
Public holidays
Weather conditions
Other circumstances outside our reasonable control

We cannot guarantee an exact delivery date for every shipment.

Shipping Rates

Our standard shipping terms are:

Standard Shipping: $12.99

Free Standard Shipping: Orders of $39.99 or more

The applicable shipping charge will be displayed during checkout before the order is completed.

Where the order qualifies for free standard shipping, the applicable shipping charge will be adjusted accordingly.

Shipping Destinations

Available shipping destinations may depend on the delivery options presented during checkout.

If a destination cannot currently be supported, the applicable shipping option may not be available during the checkout process.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Order Confirmation

After an order is successfully submitted, customers may receive an order confirmation using the contact information provided during checkout.

The confirmation may include information such as:

Order number
Products ordered
Order value
Shipping information
Other relevant order details

Please review your order information after completing your purchase.

Shipping Confirmation and Tracking

When tracking information is available, customers may receive shipment information after the order has been dispatched.

Tracking updates are provided by the applicable shipping carrier and may not always appear immediately after the shipment is created.

In some cases, tracking information may require additional time to become active in the carrier's system.

Multiple Packages

Depending on the items included in an order and the applicable fulfillment arrangements, an order may occasionally be delivered in more than one package.

If this occurs, the packages may arrive at different times.

Receiving one package does not necessarily mean that the entire order has already been delivered.

Address Accuracy

Customers are responsible for checking their shipping information before submitting an order.

Please ensure that the following details are accurate:

Recipient name
Street address
Apartment, unit, or building information where applicable
City
Postal or ZIP code
Country or region
Contact information

Incorrect or incomplete shipping information may result in delays or unsuccessful delivery attempts.

If you notice an error after placing an order, please contact customer support as soon as possible.

We cannot guarantee that shipping details can be changed once an order has entered processing or has been shipped.

Delivery Delays

Although we aim to provide reasonable delivery estimates, delays may occasionally occur.

Possible causes include:

Carrier delays
Customs inspections
Transportation disruptions
High-volume shipping periods
Severe weather
Local delivery conditions
Incorrect delivery information
Other circumstances outside our direct control

If your shipment appears to be significantly delayed, please contact customer support with your order information so that the available shipment details can be reviewed.

Customs and Import Processing

International shipments may be subject to customs procedures or other destination-related requirements.

Customs processing times are outside our direct control and may affect the overall delivery period.

Where additional charges, taxes, duties, or other import-related requirements apply, their treatment may depend on the destination and applicable circumstances.

Failed or Unsuccessful Delivery

A shipment may be delayed, returned, or otherwise affected if delivery cannot be completed because of circumstances such as:

Incorrect or incomplete address information
Repeated unsuccessful delivery attempts
Failure to collect a shipment where required
Local carrier restrictions
Other destination-related issues

If a package is returned or cannot be delivered, please contact customer support so that the available options can be reviewed.

Lost or Damaged Shipments

If a package appears to be lost during transit or arrives with visible shipping damage, please contact us with the relevant order information.

Where appropriate, we may request information such as:

Order number
Tracking information
Photos of the package
Photos of damaged products
Shipping label information

We will review the available information and assist with the appropriate next steps.

Changes or Cancellations

If you need to request an order change or cancellation, please contact customer support as soon as possible.

We may be able to assist if the order has not yet progressed too far through processing.

Once an order has been shipped, changes or cancellations may no longer be possible.

Any applicable return request after delivery will be handled according to our Return & Refund Policy.

Business Information

BRAND: Wellcira

LEGAL COMPANY NAME: KAYLE INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Weng Suyu

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 7025 7646

WEBSITE: wellcira.com

BUSINESS ADDRESS: ROOM 204C, 2/F, SHIU FAT INDUSTRIAL BUILDING, 139-141 WAI YIP STREET, KWUN TONG, KL, HONG KONG

Contact Us

If you have questions about shipping, delivery, or an existing order, please contact: