Terms of Service

Welcome to Wellcira.

These Terms of Service govern your access to and use of wellcira.com, including browsing our website, purchasing products, contacting customer support, and using other services made available through Wellcira.

By accessing or using our website, you agree to these Terms of Service and any other policies referenced on the website.

If you do not agree with these terms, please discontinue use of the website.

About Wellcira

Wellcira is operated by KAYLE INTERNATIONAL TRADE LIMITED.

We provide travel and everyday organization products through our official website, including travel bags, luggage, packing organizers, travel accessories, and travel comfort products.

We aim to provide clear product information and a straightforward online shopping experience.

Use of Our Website

You may use the Wellcira website for lawful personal shopping and informational purposes.

When using our website, you agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to interfere with website security or normal operation
• Introduce malicious software, automated attacks, or harmful code
• Attempt to gain unauthorized access to systems, accounts, or data
• Misuse website content or functionality
• Submit false or misleading information
• Use another person's information without appropriate authorization
• Engage in activity that may interfere with other customers' use of the website

We may take reasonable steps to protect the website and our customers where misuse or suspicious activity is identified.

Product Information

We aim to present product descriptions, specifications, images, available options, and other information as clearly as reasonably possible.

However, product appearance may vary slightly depending on factors such as:

• Screen or device settings
• Lighting conditions
• Manufacturing variations
• Selected size, color, or product option

Customers should review the relevant product page carefully before placing an order.

Product availability may change without prior notice.

Orders

Placing an order through Wellcira represents a request to purchase the selected products.

After an order is submitted, we may review relevant order information before fulfillment.

An order may be cancelled or adjusted where reasonably necessary, including situations involving:

• Product unavailability
• Incorrect or incomplete order information
• Payment authorization issues
• Duplicate or unusual transactions
• Obvious pricing or product information errors
• Suspected fraudulent activity

If an order is cancelled after payment has been successfully collected, the applicable amount will be refunded to the original payment method where appropriate.

Pricing

Product prices displayed on the website are shown in the currency presented during the shopping process.

Prices may change from time to time.

The price applicable to an order is generally the price displayed during checkout when the order is submitted, subject to correction of clear technical or pricing errors.

Applicable shipping charges or other order-related amounts will be displayed during checkout where relevant.

Payments

Customers may use the payment methods made available during checkout.

Payment availability may vary depending on the transaction, device, or payment service provider.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be performed by third-party payment service providers and may be subject to their own terms, security checks, and privacy practices.

Shipping and Delivery

Order processing, shipping charges, estimated delivery periods, and related shipping information are described in our Shipping Policy.

Delivery estimates are provided for general guidance and may be affected by circumstances outside our direct control, including carrier operations, customs processing, destination conditions, and transportation delays.

Customers are responsible for providing accurate delivery information when placing an order.

Returns and Refunds

Eligible return and refund requests are handled according to our Return & Refund Policy.

Customers should review that policy before requesting a return.

Please contact customer support before sending any item back so that the applicable return instructions can be provided.

Do not send products to our business address unless specifically instructed by customer support.

Order Information and Customer Responsibility

Customers are responsible for reviewing the information provided during checkout before completing an order.

This includes:

• Product selection
• Quantity
• Size or variant
• Shipping address
• Contact information
• Payment details

If you discover an error after placing an order, contact customer support as soon as possible.

We cannot guarantee that changes can be made after an order has entered processing or fulfillment.

Accounts

Where account functionality is available, customers are responsible for maintaining the confidentiality of their account credentials.

You should notify us if you believe your account has been accessed or used without authorization.

We may take reasonable steps to protect accounts and website security where suspicious activity is detected.

Intellectual Property

Content made available through the Wellcira website, including website layouts, original text, graphics, branding, logos, and other materials created for Wellcira, may be protected by applicable intellectual property rights.

Such content may not be copied, reproduced, republished, or commercially used without appropriate permission, except where otherwise permitted by applicable requirements.

Third-party trademarks, product names, or other materials remain the property of their respective owners where applicable.

Website Availability

We aim to keep our website accessible and functioning properly, but uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Hosting interruptions
• Security updates
• Service provider interruptions
• Other operational circumstances

We may update, modify, or improve website features when reasonably necessary.

Third-Party Services

Wellcira may rely on third-party service providers for functions such as:

• Website hosting
• Payment processing
• Order fulfillment
• Shipping
• Analytics
• Customer support
• Technical services

Certain third-party services may operate under their own terms and privacy practices.

We are not responsible for independent services or websites that are outside our direct control.

Accuracy of Information

We make reasonable efforts to keep website information accurate and understandable.

Occasionally, information may contain typographical errors, technical errors, omissions, or outdated details.

Where appropriate, we may correct or update such information.

This may include information relating to:

• Product descriptions
• Product availability
• Pricing
• Promotions
• Shipping information
• Website content

Promotional Information

From time to time, Wellcira may offer promotions, discounts, or other special offers.

Any additional terms displayed with a specific promotion will apply to that promotion.

Promotional availability may be limited and may change according to the conditions presented with the offer.

Customer Communications

When you contact Wellcira regarding an order or service request, you agree to provide information reasonably necessary for us to understand and manage your inquiry.

Order-related and service-related communications may be sent using the contact details provided with your order.

Marketing communications, where applicable, may be managed separately according to available preference or unsubscribe options.

Privacy

Our collection and handling of personal information are described in the Privacy Policy available on the Wellcira website.

By using the website, you acknowledge that certain information may be processed as reasonably necessary to provide our services, manage orders, maintain website functionality, and protect our business operations.

Disclaimer

We aim to provide useful and accurate information about our products and services.

However, website content is provided for general shopping and informational purposes.

Customers should review product descriptions and determine whether a product is appropriate for their individual needs before purchase.

Except where otherwise required by applicable laws, we do not make guarantees beyond those expressly stated on our website or in the applicable product and policy information.

Limitation of Liability

To the extent permitted under applicable requirements, Wellcira and its operating company are not responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit rights or responsibilities that cannot legally be excluded or limited.

Changes to These Terms

We may revise these Terms of Service when our website, services, policies, or business practices change.

The version displayed on the Wellcira website represents the terms currently applicable to use of our website and services.

Applicable Law

These Terms of Service and the use of Wellcira are subject to applicable laws and requirements.

Nothing in these Terms is intended to limit any rights that customers may have under applicable consumer protection or other mandatory requirements.

Business Information

BRAND: Wellcira

LEGAL COMPANY NAME: KAYLE INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Weng Suyu

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 7025 7646

WEBSITE: wellcira.com

BUSINESS ADDRESS: ROOM 204C, 2/F, SHIU FAT INDUSTRIAL BUILDING, 139-141 WAI YIP STREET, KWUN TONG, KL, HONG KONG

Contact Us

If you have questions about these Terms of Service or your use of Wellcira, please contact:

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)